Business correspondence
Give it context.
Make the purpose clear.
Use this guidance for supplier correspondence and other business matters. A company name, clear purpose and any existing reference help explain the conversation.
Business enquiry information
Your operations form.
Launching soon. For supplier correspondence and other business matters. The form shows the details needed when enquiries reopen; it is disabled and cannot save or send a message.
Business matters
The right details.
A focused conversation.
Keep your first enquiry focused on the business matter and the next step you are seeking. Vehicle symptoms and service questions have their own customer enquiry guide.
Introduce your business
Include the company name and your role so the context is clear.
Explain the purpose
State the supplier or business matter, the relevant product or service, and what you would like to discuss.
Connect an existing conversation
If you have already discussed the matter, include the existing reference or subject and the relevant scope.
Share only what is needed
A general enquiry does not need passwords, payment-card details or private identity documents. Keep the initial context brief and relevant.
Public company information