Customer enquiries
Prepare your enquiry.
Start with what you’ve noticed.
Questions about electrical symptoms, vehicle coverage and service scope belong here. These details help explain the situation without needing to diagnose the fault yourself.
Enquiry information
Your enquiry form.
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Useful preparation
A clear question.
Useful context.
Describe what happens and when it happens. Existing warning lights, fault codes and repair history can help; you do not need to carry out electrical tests or decide which part has failed.
Identify the vehicle or equipment
Make, model and year, or the type of truck, machinery or plant. Include the accessory or electrical system involved if you know it.
Describe the symptoms
What happens, when it started and whether it is constant or intermittent. Note any warning lights or fault codes already available.
Give the location and recent history
Your suburb or worksite, relevant access requirements, and any recent repairs, battery changes or accessory installation.
Say what you want to understand
For example, whether the published service scope covers your vehicle or electrical concern. For attendance preparation, use the booking information page.
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